RK Heritage Global Sdn Bhd (“we”, “us”, “our”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal data when you visit our website, contact us, or use our services.

Nothing in this policy limits your legal rights under applicable data protection laws.

1. Information We Collect

a) Information You Provide

We may collect personal information such as your name, email address, phone number, business or delivery address, and any details you provide when contacting us or placing enquiries.

b) Order & Business Information

If you place an order or enquiry, we may collect details related to products or services requested, order history, invoices, payment status, and delivery details. We do not store sensitive payment information such as full card numbers or CVV details.

c) Automatically Collected Information

When you visit our website, we may collect technical data including IP address, browser type, device information, pages visited, and browsing activity through cookies or similar technologies.

2. How We Use Your Information

We use personal data to:

  • Respond to enquiries and provide customer support

  • Process and manage orders or service requests

  • Arrange delivery of goods or services

  • Communicate important updates

  • Improve website performance and user experience

  • Maintain security and prevent fraud

3. Payments

Payments, where applicable, are processed securely through third-party payment service providers. RK Heritage Global Sdn Bhd does not store your payment card details.

4. Sharing of Personal Data

We do not sell or rent personal data. Information may be shared only with trusted third parties such as:

  • Payment processors

  • Courier and delivery partners

  • IT, hosting, and service providers

All third parties are required to handle personal data securely and lawfully.

5. Cookies

Our website may use cookies to improve functionality and enhance user experience. You can manage or disable cookies through your browser settings.

6. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or disclosure.

7. Data Retention

Personal information is retained only for as long as necessary to fulfil business purposes, comply with legal requirements, or resolve disputes.

8. Your Rights

You have the right to request access to your personal data, request corrections, or ask for deletion where legally permitted. You may also opt out of marketing communications at any time.

9. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.

10. Contact Us

For questions or concerns regarding this Privacy Policy or your personal data, contact us at:

RK Heritage Global Sdn Bhd
📞 03-7773 2297 | 016-250 2977

📧 rkheritageglobal@gmail.com

🏢 B2-14, Pusat Perindustrian KL,
Jalan Klang Lama Batu 5,
Off Jalan Klang Lama,
58200 WP Kuala Lumpur